Planks
Trends Affecting Healthcare
Planks
Trends Affecting Healthcare
Chapter 1
The Transformation of Healthcare
Chapter 2
End-to-End Experiences
Chapter 2
End-to-End Experiences
Chapter 1
The Transformation of Healthcare
Chapter 3
The Value of Placemaking in Healthcare
Chapter 3
The Value of Placemaking in Healthcare
CHANGING DRIVERS
End-to-End Experiences.
How Healthcare Can
Reach Its Digital Nirvana.
The pace of technology advancement already exceeds the capacity for organizational change, and it seems to be accelerating. While developments like patient portals, mobile health apps and telehealth make healthcare more convenient for patients, adding new components is not a catalyst for transformation. Every technology solution must simultaneously meet an end-user need and a business need. Technology is the enabler, not the driver.
Where Technology
Meets Healthcare
COMPLETING THE CONTINUUM OF CARE
While it’s easy to become enamored by the latest advancement in [fill in the blank here], pursuing disconnected solutions is detrimental. The value proposition for technology should center on enabling the end-to-end patient experiences.
From End-to-End and Back Again
How can design influence the digital future of healthcare? Learn more in Delta, Volume 2.
We help our healthcare clients across the globe imagine the future. We explore the strategies, services, products and environments needed to influence it, always remembering that innovation comes in all shapes and sizes.
HOVER TO FIND OUT
What are the characteristics of a well-designed end-to-end experience?
Clear start and end points, even when one experience leads into another
The amount of data we generate every day, in bytes.
2 , 5 0 0 , 0 0 0 , 0 0 0 , 0 0 0 , 0 0 0 , 0 0 0
[ 2.5 QUINTILLION ]
This would fill 10 million blu-ray discs, the height of which when stacked would measure the height of four Eiffel Towers on top of one another.
Big Data Generated Over Time
2018
50,000 GB/DAY
2013
28,875 GB/DAY
2002
100 GB/DAY
1997
1.67 GB/DAY
Extends beyond the site
of service, before and
after interaction
Anticipates and fulfills user needs throughout
the journey
No degradation
of service
Connects built or virtual environment with service delivery and operations
Integrates series of touch points, while accommodating for the unplanned
Grants user a level of autonomy as they move through the experience
No loss of information
“Consumers very much want convenience and access through technology, but they don’t entirely trust it without knowing a human expert is looking out for them.”
Hank Adams, Global Director, Health
2018
50,000 GB/DAY
Anticipate the End-to-end
Experiences Technology Enables
These five trends come together to create an ambient intelligence, technology that’s so pervasive and advanced that the user interface completely disappears into the background of our lives.
CLICK THE NUMBERS TO LEARN MORE ABOUT EACH TREND
Digital therapeutics combine behavioral economics, adherence tracking, coaching and peer connections. They also require clinical trials and regulatory approval and can be “prescribed” by a physician.
Digital Health
Digital Therapeutics
1
2
3
4
5
Mobile Apps
Phygital Experiences
The mobile device is the consumer’s new “home base.” However, everything can’t be done virtually. Phygital experiences—the novel blend of physical and virtual environments—can add value when and where patients come to see a provider.
Big Data
Small Data
While big data can reveal behavioral patterns and generate recommendations, a more individualized approach with self-analytics is necessary to anticipate developing health issues and change behavior, connecting the individual to population health data.
Quantified-Self
Remote Monitoring
Rather than relying on wearables, advancement in sensors and algorithms makes it possible to remotely monitor patients at home and these clinical-grade sensors are smaller, easier to use and are becoming increasingly cheaper, signaling wider adoption in the near future.
Internet of Things
Internet of Actions
The IoT consists of small sensors and computing devices embedded in objects. The IoA connects sensors and embedded devices to initiate automated responses, orchestrating & automating interactions triggered by things like customer arrival, movement through a facility, or departure.
CHANGING DRIVERS
Chapter 1
The Transformation
of Healthcare
Chapter 2
End-to-End Experiences
Chapter 3
The Value of Placemaking in Healthcare
Planks
Trends Affecting Healthcare
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Planks
Trends Affecting Healthcare
Planks
Trends Affecting Healthcare
Chapter 3
The Value of Placemaking in Healthcare
Chapter 3
The Value of Placemaking in Healthcare
Chapter 2
End-to-End Experiences
Chapter 1
The Transformation of Healthcare
DOWNLOAD THE BOOK
How can design influence the digital future of healthcare? Learn more in Delta, Volume 2.
We help our healthcare clients across the globe imagine the future. We explore the strategies, services, products and environments needed to influence it, always remembering that innovation comes in all shapes and sizes.
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